**The Best Live Chat Software of 2021**
Customer service is a crucial aspect of any business, and live chat has emerged as one of the most effective and popular methods for providing support. It allows customers and website visitors to connect with your brand in real time, making it faster and more efficient than phone calls or email. Additionally, live chat software is highly beneficial for your support team, as agents can handle multiple conversations simultaneously.
In this article, we will explore the top live chat software options available in 2021. We will examine their unique features and benefits, allowing you to determine which software is the best fit for your business. Let’s dive in!
#1 – Nextiva Review — Best Live Chat Software for Boosting Agent Productivity
Nextiva is a well-established name in the business communications industry. Apart from offering high-quality phone and video solutions, Nextiva also provides a feature-rich live chat tool.
What sets Nextiva apart is its powerful functionality, combined with its simplicity. Adding Nextiva’s live chat widget to your website is easy, and it offers customization options to meet the needs of any industry. The widget enables fast customer connection and enhances internal processes and agent productivity.
Nextiva offers top features such as converting customer questions into “cases,” an internal company wiki for easy access to FAQs and suggested responses, unlimited chat history, and internal live chat for collaborative assistance. Additionally, there are admin and manager tools for reviewing transcripts and monitoring agent performance.
Get started with Nextiva today and boost your agent productivity.
#2 – JivoChat Review — The Best Cross-Platform Live Chat Software
JivoChat is an all-in-one business messaging solution that allows you to communicate with customers via phone, email, social media, and live chat from a single platform.
With over 284,000 websites worldwide relying on JivoChat, it is one of the most popular solutions in the market. It seamlessly integrates with popular tools and services you may already be using, making it a convenient choice.
JivoChat offers a wide range of features, including compatibility with Facebook, WhatsApp, Apple Business Chat, Telegram, and email. It also offers a customizable live chat widget that works on every device, browser, and operating system. Furthermore, JivoChat provides CRM integrations, chat logs and reports, and unlimited chats and websites on every plan.
Try JivoChat free for 14 days and experience its cross-platform capabilities.
#3 – LiveChat Review — The Most Versatile Live Chat Software
LiveChat is a comprehensive live chat software trusted by over 33,000 businesses in 150 countries. Its versatility makes it an ideal solution for various purposes such as online chat, multichannel support, lead generation, surveys, in-app support, and net promoter scoring.
LiveChat offers extensive customization options, allowing you to tailor the software to your specific needs. You can route chats to specific teams, set up queues for agents, and even sync it with your knowledge base software for automated customer support. With over 170 integrations, LiveChat seamlessly integrates with popular tools like Dropbox, BigCommerce, MailChimp, and Salesforce.
LiveChat plans start at $16 per agent per month, and you can try it free for 14 days without providing your credit card information.
#4 – Smartsupp Review — The Best for Monitoring Visitor Behavior
Smartsupp is an omnichannel live chat software trusted by over 425,000 websites. It focuses on increasing customer loyalty, driving conversions, and improving engagement through live chat and bots.
One of Smartsupp’s unique features is its built-in video recordings, allowing your agents to gain a deeper understanding of how visitors interact with your site. This feature helps troubleshoot issues and provide better support. Smartsupp also offers extensive features such as out-of-the